The Call Center

Marketing, sales, and support

iful's Call Center is designed to support direct marketing efforts and e-commerce sales. Currently, iful responds to incoming calls from more than 10,000 reseller accounts nationwide and 150,000 end users per year. In addition to product information, the Call Center provides information regarding warranty status, shipping status, and billing inquiries. Many customers are distrustful of ordering goods over the internet. The knowledgeable iful Call Center representative's can provide confidence as well as perform the order entry process. The 'after the sale' instruction and support that the iful staff provides ensures the customer will enjoy the complete performance of the products that they have purchased, helping to increase satisfaction, reduce returns and maintain brand loyalty. iful can enhance or create specific marketing programs for manufacturers and resellers whether it's email or phone support, we can tailor our highly trained staff to meet your needs.